What are the benefits of being a trade member?
- We promote and value our long-term relationships with professionals in the industry and offer a 20% discount to architects, interior designers, contractors, distributors and other members of the trade.
- Once approved, you will be able to log in, access your account, and place orders with your discount.
- 24/7 access to your account to view and share lists for projects, view orders and print invoices from the comfort of your home
- Please don't hesitate to contact us if you have any other questions, or if there is anything else we can do for you!
How long does it take to receive my order?
Once an order is placed, the product will enter its estimated production lead time which will be available on product pages and your order confirmation. The product time is estimated, and typically includes a range based on our average production times for the fixtures at the time. Once production is complete, we will ship the order form our Southern California Production Shop.
How will I know that you received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
Can I cancel my order?
Should you wish to make any changes to your order, they must be done within one business day of your purchase. This includes cancellation requests, product modifications, and quantity adjustments. After one business day, we are often unable to make changes. Many products are made-to-order and typically production begins within 1-2 business days of placing an order. Please contact our customer support team if you would like to request a cancellation.
How will I know that you received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
When is my credit card charged?
Items are charged to you after we review your order and accept payment, which is usually within one business day of when your order is placed.
Can I view your showroom?
Our Design Studio and Southern California Production Shop are available by appointment only. To schedule an appointment please call (805) 770-7400 or email us at info@santabarbaralighting.com
What if I have questions about your products?
Please contact us online or call us at (805) 770-7400
When is my credit card charged?
Items are charged to you after we review your order and accept payment, which is usually within one business day of when your order is placed.
What forms of payment do you accept?
- We accept American Express, MasterCard, Discover, Visa and ShopPay. Multiple payment methods cannot be used for a single online transaction.
- For orders made through our Customer Support Team we can also accept checks and wire transfers.
How is tax estimated for my order?
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.
Do you accept deposits and/or partial payments for orders?
TRADE MEMBERS ONLY: For orders over $10,000 only, please select the Trade Member Account option at checkout when selecting a form of payment, and one of our Client Representatives will contact you within 1 business day to arrange payment for your placed order. If you would like to place an order directly with one of our Client Representatives, please call (805) 770-7400 or you can email admin@santabarbaralighting.com for further assistance.
How long does it take to receive my order?
- Once an order is placed, the product will enter its estimated production lead time which will be available on product pages and your order confirmation. The product time is estimated, and typically includes a range based on our average production times for the fixtures at the time. Once production is complete, we will ship the order form our Southern California Production Shop.
What are your current lead times?
- Our current lead times are 8-10 weeks but are subject to change depending on the current demand. Please understand that we are working with a very limited staff to ensure community safety. If any delays are expected with your order, someone from our remote Customer Care team will be in touch.
How do I ship to an address other than my billing address?
- Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your address book so that you can access it for future purchases.
Who should I contact for Technical Supoprt?
Please contact us online or email admin@santabarbaralighting.com or call us at (805) 770-7400